PRIVATE - ENTREPRENEUR SHEVCHENKO DENYS OLEKSANDROVYCH
Taxpayer registration card number: 3238813231
Date and number of entry in the Unified State Register of Legal Entities, Individuals entrepreneurs and Public Organizations: 24.06.2025, 2000650010005030766
for the provision of services for processing orders for car rental through the website www.novarent.com.ua
The Contractor, acting in accordance with current legislation, proposes to conclude this Public Offer Agreement (hereinafter - the Agreement) for the provision of car rental services and related services through the website novarent.com.ua (hereinafter - the Website).
This Agreement is a public offer in accordance with articles 633 and 641 of the Civil Code of Ukraine, which means that its terms are the same for all consumers without any exceptions. Acceptance of this offer is carried out by unconditional acceptance of the terms of the Agreement, which is confirmed by payment for services by any available method (in accordance with part 2 of article 642 of the Civil Code of Ukraine) and certifies the fact of conclusion of this Agreement between the Customer and the Contractor.
The Agreement is mixed, as it contains conditions of several types of contracts that regulate the provision of vehicle rental services and additional services.
2.1. The Contractor undertakes to provide the Customer with car rental services after booking it on the Website, processing the necessary documents and confirming payment.
2.2. The service is considered provided and received in full by the Customer from the moment of payment confirmation through the Contractor's details.
2.3. The Customer confirms that he is familiar with the terms of service provision, including the order of processing, the terms of the car rental agreement, the cost of services and other important provisions published on the Website.
2.4. The Customer confirms his legal capacity, including reaching the age of 18 (for individuals) and the legitimacy of using a payment card (if necessary).
2.5. The Customer confirms the accuracy of the data provided when placing an order through the Website.
3.1. Payment for Contractor services
The Contractor's services for reservation and processing car rental orders are paid and are paid for:
3.1.1. By the Customer or Driver/Client using available payment methods after confirming the reservation of services on the Website, according to the terms specified on the site.
3.1.2. By the Customer or Driver/Client in case of cancellation of the order after the end of the free cancellation period, if the order was not paid earlier. Payment is made according to the rates specified in the rental terms on the Website.
3.1.3. By the Car Rental Company and/or Owner, if the Contractor is not the same person as the Rental Company or Owner, and when the Customer, Driver/Client receive the car for a pre-arranged order through the Website. Payment is made on the basis of an agreement between the Contractor and the Rental Company or Owner.
3.2. Additional payments
When paying for an order, commissions may be charged by banking institutions or payment services. In case the Contractor incurs costs due to such commissions, the Customer is obliged to compensate them in accordance with the terms specified on the Website.
3.3. Refund
If the Customer cancels the order before the transfer of the car and signing the rental agreement, and such cancellation meets the conditions of the Website, the paid funds can be returned without penalties. The refund is carried out according to the rules of payment systems and the terms of this Agreement. At the same time, the Contractor has the right to withhold:
3.4. Cancellation and refund terms
The terms within which a refund is possible are specified in the email and/or in the rental conditions on the Website.
3.5. Payment terms
The terms during which the Customer must pay for the order are specified in the email and/or in the rental conditions on the Website.
4.1. The Contractor undertakes to:
4.2. The Contractor has the right to refuse to provide Services in case of:
4.3. The Customer undertakes to:
4.4. The Customer has the right to:
5.1. The Customer is responsible for the preservation and non-disclosure of information specified during the reservation of Services on the Website and in the car rental agreement.
5.2. The Contractor is not responsible for not providing Services to the Customer in the following cases:
5.3. All disputed issues related to receiving Services are resolved based on personal data of the Customer and Driver/Client specified during order processing and payment for Services. If the provided data does not allow identification of the Customer or Driver/Client, the Contractor has the right to refuse to consider disputed issues.
5.4. Disputes arising in connection with this Agreement are resolved through negotiations and subject to the submission of a written application by the Customer through postal communication. Pre-trial settlement is mandatory.
5.5. If the parties do not reach an agreement as a result of negotiations, disputed issues are resolved in accordance with the current legislation of Ukraine.
5.6. All issues not regulated by this Agreement are governed by the current legislation of Ukraine.